CARF standards require that personnel and persons served be provided with an identified mechanism through which they may express concerns. In addition, organizations must obtain input from persons served, personnel and other stakeholders throughout the year utilizing a variety of mechanisms. Our grievance systems provide easy to use tools designed to help meet these requirements.
Complainants enter the date, time, location and details of the complaint. Email notifications and reminders are sent to appropriate personnel for investigation. The electronic systems helps ensure greater adherence to timeframe regulations.
Categorizing types of grievances helps direct the complaint to the most appropriate person or department for investigation.
By collecting data on grievances in an electronic database, organizations are able to categorize and analyze causes and trends. Quality improvement leads to a more harmonious work environment with greater patient/client satisfaction and reduced liabilities.